BrightHouse Throttling YouTube

Google Reports: Is Brighthouse Throttling YouTube?

If you think your Internet connection does a poor job of streaming media, you may be right.  A report by Google calls shows BrightHouse throttling YouTube and other video services.

Report Shows Bright House Video Quality Stuck in Standard Definition

Remember that Lightning package you bought from Bright House Networks? The one that promised to make everything faster and slicker than unicorn snot? Turns out that it’s not so hot when it comes to streaming media.

According to the Google Video Quality Report, the Bright House network is only good for streaming Standard Definition (SD) media. In other words, the idea of Bright House throttling YouTube could be a reality.

Of course, the type of people who are likely to buy technology and Internet service want and expect High Definition (HD) quality. So why aren’t we getting it?

The answer may depend upon the time you want to watch streaming media. Take a look at this chart showing the peak time for Bright House network slow video service.

Google Calls Out BrightHouse Network For Slow Video Service

If you’re the kind of person who likes to watch streaming video between 3:00 am and 6:00 am in Orlando on Bright House networks, good news! You likely don’t have a problem. For the rest of us on a typical domestic schedule, you can expect pauses and buffering when watching HD content via Bright House Network slow video service.

UPDATE: Two Years Later and Bright House Throttling YouTube Still at Standard Definition

I originally wrote this article June 2, 2014. As of August 27, 2016, the Google Report for Video Quality still shows Bright House throttling YouTube and other video services at a Standard Quality level.

Charter Communications recently purchased Bright House, but the operations still seem to be the same. I honestly don’t expect Charter to make any improvements, but that would be a welcome surprise.

I am a customer of Bright House networks for both consumer and professional services. They always like to tell me about improvements in the network, but I just don’t see it. Apparently, Google doesn’t see it, either. While I do believe that Bright House is making improvements for bandwidth capacity, I don’t see any improvements in the quality of service.

If your network device have to constantly request a re-transmit for video, it doesn’t matter how much bandwidth you have to spare. In other words, it is your connection consistency that translates into buffering problems, not your bandwidth capacity.

Is Bright House throttling YouTube? Google says it is.Click To Tweet

It’s Not Just Bright House

Google didn’t create its video quality report just because of Bright House, though. Internet Service Providers across the country are putting the squeeze on content providers. Netflix recently paid Comcast to improve the streaming quality of its content, as its streaming video became slower and slower on the Comcast network.

Sounds like extortion to me.

Comcast and other Internet Service Providers make their money by charging for access.  That’s fair. The household customer pays and the business customer pays. However, greedy ISPs sold more capacity than they can deliver. As demand for Internet service rises, they need to replace infrastructure to handle the capacity and quality requirements. Where are they going to get that money?

They do it by inventing new fees for services previously rendered. They re-interpret the contracts that customers signed. For instance, we may purchase a plan for 90 Mbps service, but they never said how many bits we get to use before they throttle our performance.

In truth, that’s the lie. If they throttle the performance, the Internet Service providers are no longer delivering 90 Mbps Internet service.

Details.  They can’t be bothered with logic or facts.

Netflix cannot survive if it can’t deliver a quality product, so it paid the multi-billion dollar Comcast machine and voilà! Suddenly the problems disappeared. Any reasonable person knows that Comcast didn’t upgrade its infrastructure that quickly. It simple turned off the throttle on Netflix traffic. Extortion works.

Google Is Not Netflix

Netflix is small potatoes compared to Comcast. However, Google is huge. Google recently passed Exxon/Mobil to join Apple was one of the two most valuable companies in the world, and it also wants to deliver HD video. YouTube is a money-making machine that relies upon Internet Service Providers to deliver streaming video content.

Unlike Netflix, Google can fight with the 800 pound gorilla on equal (or better) terms. One of the ways Google does that is by using information.

Google’s Video Quality Report is a brilliant strategy. While Internet Service Providers like Bright House Network love to tout how fast they perform, Google’s report shows that isn’t the entire picture when it comes to getting what you want. For example, look at the services that Google certified for HD video streaming.

AT&T U-Verse is technically a much slower service than Bright House Network standard offering, operating around 6 Mbps. Yet it delivers a much more reliable service for HD streaming video. Suddenly, Bright House Network looks like the emperor with no clothes.

What Can You Do About Bright House Network Slow Video Service?

In the past, all you could do is complain to your Internet Service Provider about poor performance. If that ISP is Bright House Network, here’s how it goes. A minion support technician will perform some rudimentary tests to prove that your service meets the criteria that they sold you.

Mind you, this is not the same thing as resolving your actual problem.  Your problem is slow video performance. Bright House Network will instead test how long it takes a ping to get from one of their servers to your cable modem. Then it will test the speed at which your cable modem can download a test file from their network.

There’s a certain logic to those tests. Bright House controls its own network and can’t be responsible for the performance of anything outside on the Internet. Seems valid. So you’re getting what Bright House Network promised to deliver. Yet you still have poor quality video.

They will never tell you that some other part of their network is throttling YouTube or other content coming from the Internet. Technically, they never promised you fast performance from Netflix or YouTube. They certainly imply it in their marketing, but not in the contract you sign.

So with this proof that everything is alright with your cable modem, your complaint about the quality of service you receive quietly dies.

Maybe It’s Time To Change Internet Service Providers

Are you sick of Bright House throttling YouTube and other video providers?

If you want to do something that gets attention from Bright House Network, leave them for one of the other providers shown to have reliable HD streaming service. If enough of us hit them in the pocketbook, maybe Bright House will change its ways. Even my mother has already done it and she’s thrilled with her U-Verse service.

Maybe that’s why Google is sharing this video quality report in the first place. If the Internet Service Providers aren’t willing to deliver the service they imply, Google will provide information to shift the user base to someone else who does provide a quality service.

Smart. Effective. Surprisingly inexpensive to combat Comcast, Time Warner and Bright House, too.

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9 comments

  • Whiney in Winter Park July 20, 2014   Reply →

    Bright House is the only ISP in my area unless I want DSL, otherwise I would have switched ages ago. I just wanna watch my Youtubes.

  • Andrew September 13, 2014   Reply →

    Brighthouse is a regional Time Warner franchise. They do not operate the ISP but instead resell Time Warner’s Roadrunner internet service. Most people don’t make or understand the distinction, but I’d expect a bit more research on a piece slamming someone on a service, when the target isn’t actually the only ones to blame.

    • Bill September 14, 2014   Reply →

      Andrew,

      Thanks for taking the time to comment. Let me address your expectations regarding my research methodology for this post. I can make two observations from your comment.

      1: You don’t disagree with the content of the post that shows inadequate performance. That’s good, as Google did the research. They measure everything with an egregious amount of resources to perform studies and support their results. The content of my article is not in question, as I’m just relaying a message for folks who may have missed this report from Google.

      2: While Bright House may not operate the service, they are the brand name which a consumer will use to make a purchase decision. Had I used the name Time Warner for this market, it would have been irrelevant to a consumer in this area. As the franchisee, Bright House assumes responsibility for the service it markets.

      The notion of “blame” really doesn’t matter. The service either works appropriately or it doesn’t, Nitpicking about the name of the company that sucks in an article like this doesn’t help a consumer decide among the choices in the local market. Bright House is the name on the service. Therefore, it’s the name that goes with the report from Google and on my post.

      • Nicholas December 3, 2014   Reply →

        Touche. Appropriately stated.

  • Lynne August 12, 2015   Reply →

    The solution of leaving Bright house for another service provider is not an option for everyone. We live in a community that has an HOA fee and a large part of it goes to Bright house we have to pay it no matter what cable company we use. How this is legal I gave no idea but we gave tried to fight it with no success . You would think that the consumer has the right to decide what product they pay for !!

    • Admin August 12, 2015   Reply →

      Cable TV is one of those services that’s still in the stone age of consumer choice.

  • David Swaggerty December 26, 2015   Reply →

    Well here in most areas of Pinellas County, especially in my neighborhood in part of City of Largo Bright House knows they are the only physical cable provider so they basically do nothing to lower your ever increasing bill or bother to help the service speed up. I have switched out both boxes more than twice now.

  • Mark L May 18, 2016   Reply →

    Bright House has never cared about the quality of service they provide. It doesn’t help that in many areas throughout Pinellas, there are no other options. It’s Bright House….take it or leave it!

  • matt May 29, 2016   Reply →

    i can not get u verse in my current house…. i hate bright house with a passion… their internet keeps cutting out, the cable installers are complete idiots, and the receptionists arent much better.

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